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Title
Text copied to clipboard!Box Office Agent
Description
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We are looking for a Box Office Agent to join our team and provide exceptional customer service at our entertainment venue. As a Box Office Agent, you will be the first point of contact for patrons, responsible for selling tickets, answering inquiries, and ensuring a smooth and enjoyable experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
The ideal candidate will have prior experience in customer service or ticketing, a friendly and professional demeanor, and the ability to handle cash and electronic transactions accurately. You will be expected to stay informed about current and upcoming events, seating arrangements, and venue policies to assist customers effectively. Additionally, you will help resolve any ticketing issues, process refunds or exchanges when necessary, and maintain accurate records of transactions.
Box Office Agents must be comfortable using ticketing software and point-of-sale systems. Training will be provided, but a basic understanding of computers and technology is essential. You will also be responsible for balancing your cash drawer at the end of each shift and reporting any discrepancies to management.
This position may require evening, weekend, and holiday shifts, depending on the event schedule. Flexibility and reliability are key traits for success in this role. If you are passionate about the arts and enjoy helping people, this is a great opportunity to be part of a dynamic and exciting environment.
Join our team and contribute to creating memorable experiences for our guests through excellent service and support.
Responsibilities
Text copied to clipboard!- Sell tickets to patrons using ticketing software
- Provide information about events, seating, and venue policies
- Handle cash, credit card, and electronic payments accurately
- Resolve customer issues and process refunds or exchanges
- Maintain a clean and organized box office area
- Balance cash drawer and report discrepancies
- Answer phone and email inquiries promptly
- Assist with will-call and guest list check-ins
- Stay informed about current and upcoming events
- Follow all company policies and procedures
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous customer service or ticketing experience preferred
- Strong communication and interpersonal skills
- Basic computer and POS system proficiency
- Ability to work evenings, weekends, and holidays
- Attention to detail and accuracy in handling transactions
- Ability to remain calm under pressure
- Professional appearance and demeanor
- Reliable and punctual
- Ability to work independently and as part of a team
Potential interview questions
Text copied to clipboard!- Do you have experience working in a box office or similar environment?
- Are you comfortable handling cash and electronic transactions?
- Can you work flexible hours, including nights and weekends?
- How do you handle difficult or upset customers?
- What ticketing systems have you used before?
- Are you able to stand or sit for extended periods?
- How do you ensure accuracy in your work?
- What interests you about working in the entertainment industry?
- Can you describe a time you provided excellent customer service?
- Are you comfortable working in a fast-paced environment?
